Delivery and Returns
Normal Delivery
We process orders from Monday to Friday and ship them to you through our logistics partner with the utmost care. Orders placed before 20:00 hrs. on working days are usually processed the same day. Orders placed in the weekend or on Friday after 20:00 hrs. are usually processed on the Monday after.
Tracking information, number and link
We use professional carriers like GLS, DPD and DHL. The carriers deliver on working days. When your order is processed and packed, we hand it over to the carrier. You will then receive an email from the carrier with your tracking link and number for tracking your parcel and delivery information. For special instructions or wishes for delivery, please contact the carrier.
Duties & VAT
For EU countries and Switzerland, we cover all duties and VAT. For all other countries, you are liable for any duties that may apply.
Are you located on an island (other than UK and Ireland)?
If you are located on an island (UK and Ireland excepted), please note that we can only ship to addresses on the mainland of the countries listed below. Please contact us for special arrangements for your order – we’re happy to help!
Destinations, costs and shipping times
The shipping times below are for orders placed before 20:00 hrs. on working days or during the weekend or holidays. Please allow for longer shipping times in exceptionally busy periods, such as the December holidays.
Belgium, Netherlands
Shipping cost: €5,90
Free shipping from €80
Shipping time: 1 – 2 working days
Germany, Luxembourg
Shipping cost: €6,90
Free shipping from €80
Shipping time: 1 – 3 working days
Austria
Shipping cost: €9,90
Free shipping from €100
Shipping time: 2 – 4 working days
France
Shipping cost: €9,90
Free shipping from €100
Shipping time: 2 – 4 working days
Switzerland
Shipping cost: €9,90
Shipping time: 1 shipment every tuesday, all costs included
Rest of Europe
Shipping cost: €14,90
Free shipping from €150
Shipping time: 3 – 6 working days
Norway & Greece
Note: if you are ordering from Norway or Greece, please contact our customer service. We offer several shipping options with various delivery times and costs.
European islands and rest of the world
We do not ship outside Europe. For information on exports, please contact our customer service.
Returns
Not happy with your purchase? Please let us know and we will make every effort to set things right with you – we want you to be a happy Go-Keto customer.
If at all possible, we will try and replace your product and/or give you a refund, but you will understand that we cannot take back products that are half used up or in poor condition through use. Please note the following:
- Products that are unused, unopened, undamaged and in the original packaging may be returned within 14 days after delivery.
- Please contact uswithin 14 days after delivery of the product/order to inform us that you wish to return the product/order.
- Make sure to include the order number in the email.
- You don’t need to tell us why you wish to return your purchase, but we’d appreciate it if you do, so that we can offer you the best assistance and optimize our products and service.
- Products that are delivered to you in damaged, defective or decayed condition are covered by our guarantee and qualify for return and/or replacement.
- The defect, apparent damage or problem must be reported to our customer serviceas soon as possible after delivery, but at any rate within 14 days.
- Make sure to clearly state the order number.
- We will make every effort to replace your product(s) as soon as possible.
- We will ask you to pay the return shipment costsyourself. We’ll make shipping arrangements according to the situation.