{"id":1005,"date":"2025-10-01T14:00:14","date_gmt":"2025-10-01T14:00:14","guid":{"rendered":"https:\/\/www.swisspointofcare.com\/?p=1005"},"modified":"2026-01-05T18:45:48","modified_gmt":"2026-01-05T18:45:48","slug":"frequently-asked-questions-faq-2","status":"publish","type":"post","link":"https:\/\/www.swisspointofcare.com\/en\/kb\/frequently-asked-questions-faq-2\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1005\" class=\"elementor elementor-1005\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d8f6b1 e-flex e-con-boxed e-con e-parent\" data-id=\"9d8f6b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1318537 elementor-widget elementor-widget-text-editor\" data-id=\"1318537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFor reliable results, it is essential that every test is performed correctly. Strictly following the prescribed procedures significantly reduces the chance of inaccurate results and ensures your measurements are meaningful.\n<h2><strong>Important points before you start<\/strong><\/h2>\n<ul>\n \t<li>Always use the correct test strips supplied for this meter.<\/li>\n \t<li>Check that your meter is set to the correct measurement unit (<strong>mmol\/L<\/strong>\u00a0or\u00a0<strong>mg\/dL<\/strong>).<\/li>\n \t<li>Store strips in a dry, closed container and never use them after the expiration date.<\/li>\n \t<li>Wash and dry your hands thoroughly before testing.<\/li>\n \t<li>Always use the\u00a0<strong>second blood drop<\/strong>\u00a0for testing.<\/li>\n<\/ul>\n\ud83d\udc49 Please also check our\u00a0<strong>downloadables<\/strong>\u00a0for step-by-step guidance:\n<ul>\n \t<li><a href=\"https:\/\/www.youtube.com\/watch?v=vEGXXNVcqIU\" target=\"_blank\" rel=\"noopener\">Instructional video<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/wp-content\/uploads\/2025\/09\/1151354101-SwissPOC-CE-users-manual-En-Lab-N-121021-EB.pdf\">User manual (PDF)<\/a><\/li>\n \t<li>Quick start guide<\/li>\n<\/ul>\n<strong>Contents<\/strong>\n<ol>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title1\">Different Values \u2013 Understanding your results<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title2\">Control Solution Test \u2013 Checking meter accuracy<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title3\">HI \/ LO Messages<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title4\">Hypo \/ Hyper Warnings<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title5\">\u201cKetone?\u201d Message<\/a><\/li>\n \t<li><a href=\"https:\/\/www.swisspointofcare.com\/kb\/frequently-asked-questions-faq-swiss-point-of-care-glucose-meter\/#title6\">How can I change the glucose meter from mmol\/L to mg\/dL (or vice versa)?<\/a><\/li>\n<\/ol>\n<br>\n<h2 id=\"title1\"><strong>1. Different Values \u2013 Understanding your results<\/strong><\/h2>\nIt is normal to see differences between your self-test results and those from a laboratory, or even between two self-tests.\n<h3><strong>Why can results vary?<\/strong><\/h3>\n<ul>\n \t<li><strong>Sample type<\/strong>: The meter uses capillary blood (fingerstick), while laboratories often test venous blood.<\/li>\n \t<li><strong>Technology<\/strong>: The meter uses electrochemical analysis, whereas labs may use different methods.<\/li>\n \t<li><strong>Timing<\/strong>: Glucose levels change throughout the day and are strongly influenced by food, exercise, and fasting.<\/li>\n<\/ul>\n<h3><strong>Important to know:<\/strong><\/h3>\n<ul>\n \t<li>Glucose values may be higher or lower depending on the time since your last meal.<\/li>\n \t<li>Always test under consistent conditions to best track your personal trends.<\/li>\n<\/ul>\n\ud83d\udc49 The meter is designed for\u00a0<strong>monitoring trends over time<\/strong>, not for exact one-to-one comparison with laboratory results.\n\n<hr \/>\n\n<h2 id=\"title2\"><strong>2. Control Solution Test \u2013 Checking meter accuracy<\/strong><\/h2>\nThe glucose meter can be verified with a\u00a0<strong>control solution test<\/strong>. This confirms whether your meter and strips are working properly.\n<h3><strong>When to perform a control test:<\/strong><\/h3>\n<ul>\n \t<li>If the strips have been stored incorrectly or exposed to humidity.<\/li>\n \t<li>If the meter has been dropped or damaged.<\/li>\n \t<li>Whenever you suspect the meter or strips may not be working properly.<\/li>\n<\/ul>\n<h3><strong>How to perform a control test:<\/strong><\/h3>\n<ol>\n \t<li>Shake the control solution bottle.<\/li>\n \t<li>Place a drop on a clean surface.<\/li>\n \t<li>Insert a test strip into the meter.<\/li>\n \t<li>Touch the strip tip to the control solution.<\/li>\n \t<li>Compare the result with the\u00a0<strong>control range<\/strong>\u00a0printed on your test strip vial.<\/li>\n<\/ol>\n\u2705 Compare the reading with the\u00a0<strong>control range<\/strong>\u00a0printed on your test strip container.\n<ul>\n \t<li>If the result falls within this range \u2192 your meter and strips are accurate.<\/li>\n \t<li>If the result is outside the range, repeat the test with a new strip. If the problem persists,\u00a0<u>contact us.<\/u><\/li>\n<\/ul>\n\ud83d\udc49\u00a0<strong>Do you have doubts about your meter?<\/strong>\u00a0Fill in our contact form \u2013 we are here to help you.\n\n<hr \/>\n\n<h2 id=\"title3\"><strong>3. HI \/ LO Messages<\/strong><\/h2>\n<strong>What do you see?<\/strong>\n<ul>\n \t<li><strong>HI<\/strong>: Blood glucose is higher than the meter\u2019s measuring range.<\/li>\n \t<li><strong>LO<\/strong>: Blood glucose is lower than the meter\u2019s measuring range.<\/li>\n<\/ul>\n<strong>What to do:<\/strong>\n<ul>\n \t<li>Retest with a new strip to confirm the result.<\/li>\n \t<li>If the message repeats, contact your healthcare professional immediately.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2 id=\"title4\"><strong>4. Hypo \/ Hyper Warnings<\/strong><\/h2>\nThe meter may display warnings if your glucose is very low (<strong>hypoglycemia<\/strong>) or very high (<strong>hyperglycemia<\/strong>).\n<ul>\n \t<li><strong>Hypo (low glucose):<\/strong>\u00a0May cause symptoms such as sweating, shakiness, or dizziness.<\/li>\n \t<li><strong>Hyper (high glucose):<\/strong>\u00a0May cause symptoms such as thirst, frequent urination, or fatigue.<\/li>\n<\/ul>\n<strong>What to do:<\/strong>\n<ul>\n \t<li>Always follow your doctor\u2019s treatment plan for managing low or high glucose levels.<\/li>\n \t<li>If symptoms are severe, seek medical help immediately.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2 id=\"title5\"><strong>5. \u201cKetone?\u201d Message<\/strong><\/h2>\nIf your glucose reading is very high, the meter may display\u00a0<strong>\u201cKetone?\u201d<\/strong>\u00a0as a reminder.\n\n<strong>What does it mean?<\/strong>\nHigh glucose levels may be associated with ketone build-up, which can be dangerous (risk of ketoacidosis).\n\n<strong>What to do:<\/strong>\n<ul>\n \t<li>Check your ketone levels using an appropriate ketone test method.<\/li>\n \t<li>Contact your healthcare professional if you suspect ketoacidosis.<\/li>\n<\/ul>\n\n<hr \/>\n\n<h2 id=\"title6\"><strong>6. How can I change the glucose meter from mmol\/L to mg\/dL (or vice versa)?<\/strong><\/h2>\nWhen setting up the meter for the first time, you can choose to display results in mmol\/L or mg\/dL. If this was not set correctly, you can adjust it later.\n\nHow to change the unit of measurement:\n\nMake sure the meter is switched off, or in\u00a0<em><i>Memory<\/i><\/em>\u00a0or\u00a0<em><i>Average<\/i><\/em>\u00a0mode.\n\nPress and hold the \u25ba button for 2 seconds to enter setup mode.\n\nOn first use, the meter automatically starts in setup mode.\n\nUse the \u25c4 button to select the desired unit (mg\/dL or mmol\/L).\n\nPress the \u25ba button to save your choice.\n\nConfirm the selection:\n\nThe chosen unit will flash four times.\n\nThe display will show \u201cNo\u201d. Press \u25c4 to change to \u201cYES\u201d.\n\nPress \u25ba to confirm and save.\n\n\u26a0\ufe0f<strong>\u00a0Important notes:<\/strong>\n\nThe unit of measurement must be set before you can start testing.\n\nAlways consult your healthcare provider if you are unsure which unit to use.\n\nIf you change the unit after you\u2019ve already collected glucose readings, all previously stored results will automatically be converted to the new unit.\n\n\ud83d\udc49\u00a0<strong>Do you have doubts about your meter?<\/strong>\u00a0Fill in our contact form \u2013 we are here to help you\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Below you will find the most frequently asked questions about the Swiss Point of Care Glucose Meter. This section explains how to interpret your results, what certain notifications mean, and how to check if your meter is working correctly.<\/p>\n","protected":false},"author":1,"featured_media":1655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,3],"tags":[83],"class_list":["post-1005","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-glucose","category-kb","tag-how-to-use-the-glucose-meter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) | Swiss Point of Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.swisspointofcare.com\/en\/kb\/frequently-asked-questions-faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ)\" \/>\n<meta property=\"og:description\" content=\"Below you will find the most frequently asked questions about the Swiss Point of Care Glucose Meter. 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