Contact Us

Do you have any questions regarding your order or one of our products? Don’t hesitate to get in touch with us. We’ll gladly be of service to you.

Common questions

For more information and Contact

Address

Spicalaan 1

2132 JG Hoofddorp
The Netherlands

+31 85 1303 684
info@swisspointofcare.com

Business information

Swiss Point of Care
VAT: NL851914603B01
CoC: 55936091

Payment information

Bank: Rabobank
IBAN: NL 65 RABO 0127445439
BIC: RABONL2U

Where is my order?

A common question. We love to help you tracking down your order. Normally you should receive a track and trace code from our logistic partner within 1 day of ordering. This all depends on the time you placed the order. Did you not receive a tracking code, please get in touch and we’ll get to the bottom of it.

How long does it takes to you get back to me?

Sometimes it gets quite busy in our office. We always strive to answer you within 1 business day. Most of the time we answer you way before then. We even answer during the weekend, but can’t guarantee a response.

Do you want to file a complaint?

First of all, we are sorry that we did not meet your expectations. Your satisfaction is extremely important to us. Unfortunately, sometimes things go completely wrong and we will do everything we can to fix it.  

How do we resolve your complaint? 

  • Send us an email to info@swisspointofcare.com, Whatsapp with us or call our customer service on +31 85 1303 684. We are available on workdays between 09:00 and 17:00.  
  • Not satisfied with the answer? Please contact our Customer Excellence Manager Michael Warner by an email to michael@swisspointofcare.com or by post to Swiss Point of Care, Spicalaan 1, 2132JG Hoofddorp, the Netherlands.  
  • Was he unable to help you to your satisfaction? If so, you can submit your complaint to the dispute resolution committee via the European ODR platform.