Frequently Asked Questions (FAQ)

Below you will find the most frequently asked questions about the Swiss Point of Care Glucose Meter. This section explains how to interpret your results, what certain notifications mean, and how to check if your meter is working correctly.
For reliable results, it is essential that every test is performed correctly. Strictly following the prescribed procedures significantly reduces the chance of inaccurate results and ensures your measurements are meaningful.

Important points before you start

  • Always use the correct test strips supplied for this meter.
  • Check that your meter is set to the correct measurement unit (mmol/L or mg/dL).
  • Store strips in a dry, closed container and never use them after the expiration date.
  • Wash and dry your hands thoroughly before testing.
  • Always use the second blood drop for testing.
👉 Please also check our downloadables for step-by-step guidance: Contents
  1. Different Values – Understanding your results
  2. Control Solution Test – Checking meter accuracy
  3. HI / LO Messages
  4. Hypo / Hyper Warnings
  5. “Ketone?” Message
  6. How can I change the glucose meter from mmol/L to mg/dL (or vice versa)?

1. Different Values – Understanding your results

It is normal to see differences between your self-test results and those from a laboratory, or even between two self-tests.

Why can results vary?

  • Sample type: The meter uses capillary blood (fingerstick), while laboratories often test venous blood.
  • Technology: The meter uses electrochemical analysis, whereas labs may use different methods.
  • Timing: Glucose levels change throughout the day and are strongly influenced by food, exercise, and fasting.

Important to know:

  • Glucose values may be higher or lower depending on the time since your last meal.
  • Always test under consistent conditions to best track your personal trends.
👉 The meter is designed for monitoring trends over time, not for exact one-to-one comparison with laboratory results.

2. Control Solution Test – Checking meter accuracy

The glucose meter can be verified with a control solution test. This confirms whether your meter and strips are working properly.

When to perform a control test:

  • If the strips have been stored incorrectly or exposed to humidity.
  • If the meter has been dropped or damaged.
  • Whenever you suspect the meter or strips may not be working properly.

How to perform a control test:

  1. Shake the control solution bottle.
  2. Place a drop on a clean surface.
  3. Insert a test strip into the meter.
  4. Touch the strip tip to the control solution.
  5. Compare the result with the control range printed on your test strip vial.
✅ Compare the reading with the control range printed on your test strip container.
  • If the result falls within this range → your meter and strips are accurate.
  • If the result is outside the range, repeat the test with a new strip. If the problem persists, contact us.
👉 Do you have doubts about your meter? Fill in our contact form – we are here to help you.

3. HI / LO Messages

What do you see?
  • HI: Blood glucose is higher than the meter’s measuring range.
  • LO: Blood glucose is lower than the meter’s measuring range.
What to do:
  • Retest with a new strip to confirm the result.
  • If the message repeats, contact your healthcare professional immediately.

4. Hypo / Hyper Warnings

The meter may display warnings if your glucose is very low (hypoglycemia) or very high (hyperglycemia).
  • Hypo (low glucose): May cause symptoms such as sweating, shakiness, or dizziness.
  • Hyper (high glucose): May cause symptoms such as thirst, frequent urination, or fatigue.
What to do:
  • Always follow your doctor’s treatment plan for managing low or high glucose levels.
  • If symptoms are severe, seek medical help immediately.

5. “Ketone?” Message

If your glucose reading is very high, the meter may display “Ketone?” as a reminder. What does it mean? High glucose levels may be associated with ketone build-up, which can be dangerous (risk of ketoacidosis). What to do:
  • Check your ketone levels using an appropriate ketone test method.
  • Contact your healthcare professional if you suspect ketoacidosis.

6. How can I change the glucose meter from mmol/L to mg/dL (or vice versa)?

When setting up the meter for the first time, you can choose to display results in mmol/L or mg/dL. If this was not set correctly, you can adjust it later. How to change the unit of measurement: Make sure the meter is switched off, or in Memory or Average mode. Press and hold the ► button for 2 seconds to enter setup mode. On first use, the meter automatically starts in setup mode. Use the ◄ button to select the desired unit (mg/dL or mmol/L). Press the ► button to save your choice. Confirm the selection: The chosen unit will flash four times. The display will show “No”. Press ◄ to change to “YES”. Press ► to confirm and save. ⚠️ Important notes: The unit of measurement must be set before you can start testing. Always consult your healthcare provider if you are unsure which unit to use. If you change the unit after you’ve already collected glucose readings, all previously stored results will automatically be converted to the new unit. 👉 Do you have doubts about your meter? Fill in our contact form – we are here to help you
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