Working at

Customer Care Representative

Posted on by Hermen van Wifferen
Do you have an affinity with health, nutrition and lifestyle? Do you want to make a difference? Do you want to be part of a young, enthusiastic, international team that helps people with their health? Do you want to help people, learn a lot yourself and grow?
 
We are looking for a “Customer Care Representative”.

Who we are

We are a young and fast growing Swiss / Dutch company.

Our mission is “to help people take control of their health” People who want to do this with a ketogenic diet plan and/or through cholesterol management.

Swiss Point of Care’s meters and supplements help you to become “be the best me”.

We offer you an exciting job in a young, high energy team, with plenty of opportunities to grow.

Who you are

  • You have a passion for health, lifestyle and nutrition.
  • You are commercial, stress resistant and you can switch easily and quickly.
  • You are independent and structured.
  • You have good communication skills in both Dutch and English (oral and written). A little German doesn’t scare you.
  • You have a “can-do” mentality, proactive, decisive, go-getter.
  • You are handy with Internet, Excel, Powerpoint, Facebook, Exact. You can quickly switch back and forth between multiple applications.
  • You want to work in a young, enthusiastic, dynamic and energetic team, with opportunities to grow.
  • You are customer-oriented and able to think along with a customer.
  • You are flexible.

What does the job involve

For the Customer Service & Commercial Support department, you are the point of contact for our customers, you process orders and you have contact with logistics.

You love working in multiple applications/systems at the same time, while in between a customer calls and a team colleague asks for your help or input.

That gives you energy.

  • Processing the daily orders.
  • Customer support and customer questions
  • Sales Support
  • Contact with logistics and suppliers
  • Maintaining article forms, documentation, making sales presentations.
  • New products: help with documentation, planning, labels, registrations and product development support
  • Support in keeping up with our social media channels.

What we offer

  • 32-40 hour work week
  • A competitive salary
  • A challenging, impactful role within a fast-growing organization and an ambitious, young team
  • Laptop
  • Courses

Your skills

  • Good command of Dutch, English (knowledge of German is an advantage)
  • You are good with the computer and handy with the Internet, Word, Powerpoint and Excel.
  • You are comfortable using multiple tools and apps at the same time, such as Gmail, Calendar, WordPress, Trustpilot, Active Campaign CRM, Facebook, Instagram.
  • HBO educated..
  • You have at least 1 to 2 years of experience as a customer service or order desk employee
APPLY NOW!